Cancellation Policy

ExplorAll gives the businesses offering leisure activities on this platform the choice between three (3) cancellation policies. These policies are to facilitate the option to customers of canceling a confirmed booking before the reservation date has expired. Please note that ExplorAll is not in control of these cancellation policies as they are the express wishes of the businesses offering their activities. All cancellations received in time will be handled in accordance with the terms and conditions and we advise all visitors of the ExplorAll website to read them carefully.

Cancellation of existing bookings

Cancellation Policy 1: (3-Day Notice)

When any booking was made with the cancellation policy 1, then the booking may be cancelled up to 3 full days before the reservation date. This means that when the reservation was made for a Saturday morning, then a complete and accurate cancellation request (Click Here) needs to be filled out on the ExplorAll website, before Tuesday 23:59 Hours ICT (Indochina Time). Cancellations after this deadline will not be eligible for refunds. Please note that the reservation fees charged by ExplorAll are never eligible for refund.

Cancellation Policy 2: (1-Day Notice)

When any booking was made with the cancellation policy 2, then the booking may be cancelled up to 1 full day before the reservation date. This means that when the reservation was made for a Monday afternoon, then a complete and accurate cancellation request (Click Here) needs to be filled out on the ExplorAll website, before Saturday 23:59 Hours ICT (Indochina Time). Cancellations after this deadline will not be eligible for refunds. Please note that the reservation fees charged by ExplorAll are never eligible for refund.

Cancellation Policy 3: (No Notice)

Some activities are offered with the cancellation policy 3. This means that the booking can be cancelled up to the moment of reservation. Please make sure you still notify the company you reserved with in order to give them a heads up that you are not coming. You might be able to understand that the person that is waiting for you, would rather be enjoying the time off. Please note that the reservation fees charged by ExplorAll are never eligible for refund.

Non-Refundable Reservation Fee:

When booking your new adventure with ExplorAll, a reservation fee of 9.52% will be charged to your creditcard. This is a guarantee for the facilitator, that you will join them for that particular adventure. Most facilitators can only accomodate a specific amount of explorers at one given moment, so it is outmost important that you show up in time. It can happen, that a facilitator has to decline another request for availability, while your booking has already been confirmed.

This is why the reservation fee is not eligible for refund. This prepayment will be used by the facilitators to cover some of the costs in case of a cancellation, even when this cancellation was received within the deadlines as described above.

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